Repair service

Repair service

€10,00
€10,00
Tax included.

Is your backpack broken, equipment damaged, or do you need personalized modifications?

With the help of Savotta's product repair service, you can get your equipment back to field-ready condition. The repair service is intended for minor damage that can be repaired, such as a broken buckle or zipper, a hole or a broken seam.

We can also make small modifications to our products. While adjustments may be limited, it’s always worth reaching out to us first to see what’s possible!

If you are looking for a spare part, that you did not find in our store, please see our Special request product service page.

    How it works

  • Contact us by e-mail at huolto[at]savotta.fi
  • Title e-mail: "Repair: product name"
  • Describe what has happened, highlighting any faults or damages. If you would like a feature to be modified, please mention that as well
  • If the product has a label, send a picture of it on both sides as well. The label shows the brand and model of the product, as well as the date of manufacture. For backpacks, it’s usually located on the inside of the mouth opening
  • Once we receive this information, our experts will evaluate the product and determine if it can be repaired. You’ll also receive a cost estimate for the repair. The pricing is 60€/hour
  • You will then receive a repair offer and further instructions from our team within 1-5 days by e-mail after we assess your case

Please take into note

  • We only repair and modify products manufactured by Savotta
  • Our repair and modifying service is only available within the EU
  • We do not create products from scratch