Savotta frequently asked questions | FAQ
Welcome to Savotta's FAQ section! Here, you’ll find answers to some of the most common questions about our gear, warranties, and company policies. Explore the topics below to learn more.
Where are Savotta products made?
Our products are made in our own facilities in Finland and Estonia. Due to the ever-increasing demand some of our manufacturing is done by subcontractors, the select few subcontractors we use are based in Finland, Estonia and Poland. All quality control is done at our headquarters in Karstula, Finland. Read more here.
Do you ship to my country?
Savotta ships withing the EU. If you live outside the EU, turn to our trusted retailers. The list of retailers can be found here.
Are Savotta backpacks, bags and pouches waterproof?
Savotta backpacks, bags and pouches are water resistant but not fully waterproof. While the materials are waterproof, the seams and closure aren’t entirely sealed.
Can I repair my Savotta gear?
Yes! We encourage repairs to extend the life of your gear. Spare parts can be found here. For significant damage, contact us to discuss repair options through our Repair service.
Does Savotta offer a warranty?
Absolutely. For more information visit our Warranty and claims page.
Are there two different green options available for Savotta backpacks?
No, there is only one green color option for Savotta backpacks. The perceived difference in color in photos is due to varying lighting conditions. Outdoor lighting, influenced by natural sunlight, creates a more dynamic range of colors, often making greens appear warmer or cooler depending on the time of day, cloud cover, and surrounding environment. Studio lighting, on the other hand, uses controlled artificial light sources, producing a consistent and neutral tone that may make colors appear slightly different from how they would look outdoors.
These variations are natural and expected when viewing products in different lighting environments and on different screens. Rest assured, all our green backpacks use the same high-quality, consistent material.
Can I change or cancel my order after payment?
Once an order has been paid, it is processed automatically and cannot be canceled. This includes changes like adding items, switching colors, or modifying other details of the order.
If you need to make changes, the product must be returned, and a new order placed. For international orders, please note that we deduct 10 € from the refund amount. This amount covers the return costs. If you are returning a tent, stove or sauna benches, please contact us before sending the items.
For more information read our Delivery terms.
I have a question that isn’t listed here. How can I reach you?
You can reach out to us by e-mail or by filling in our contact form.
Questions regarding Savotta webshop: store[at]savotta.fi
Questions regarding other matters: info[at]savotta.fi